Shipping policy
SHIPPING POLICY
Effective date: __________
Last updated: __________
This Shipping Policy explains how Jersey House (“Company,” “we,” “us,” or “our”) processes and ships orders placed through the Jersey House website (the “Site”). It applies to domestic and international orders unless a product page, checkout page, or written order confirmation states different terms.
This policy is a business template and is not legal advice. Shipping practices and consumer-protection requirements may vary by state, product type, destination, and sales channel. Before publishing, complete the blanks, confirm that the stated times and fees match your actual operations, and remove any option that you do not offer.
1. Shipping charges
Free standard shipping within the United States is available for orders of 80 U.S. dollars (USD) or more, unless a promotion or product page states otherwise. Orders below that amount are charged the shipping rate displayed at checkout.
Available shipping methods, fees, destination restrictions, and delivery estimates are shown at checkout when available. The shipping option and estimate presented for the specific product or order generally control if they differ from a general estimate in this policy.
Shipping charges may be calculated based on destination, package size, weight, order value, shipping method, product type, and fulfillment location.
2. Processing and delivery estimates
The following are typical business-day estimates after an order is accepted and ready for processing:
- In-stock items: 2–5 business days;
- Low-stock items: 4–8 business days;
- Partner-fulfilled items: 6–12 business days;
- Standard custom items: 8–12 business days;
- Express custom items: 6–10 business days; and
- Backordered items: 15–25 business days.
The product page or checkout page may provide a more specific estimate. Estimates are not guarantees unless we expressly identify them as guaranteed in writing. Custom-production, preorder, backorder, and partner-fulfillment periods occur before carrier transit time.
Expedited shipping generally shortens only the carrier’s transit time. It does not automatically shorten custom-production, preorder, backorder, or other preparation time.
Orders containing multiple products may ship in separate packages from different locations and may arrive at different times. You will not be charged an additional shipping fee solely because one order is split into multiple shipments, unless the checkout page clearly states otherwise.
If no shipping time is stated for an order, we will ship within the period required by applicable law. If we cannot ship within the promised period, we will provide any notice, cancellation option, and refund required by applicable law.
3. Where we ship
We currently ship to addresses in the United States, including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the United States Virgin Islands, subject to carrier and product restrictions.
International destinations, available shipping methods, fees, and estimated delivery times are displayed at checkout when international shipping is available for the relevant product.
We may restrict shipment of certain products or orders because of legal requirements, carrier limitations, product characteristics, fraud-prevention measures, or destination restrictions.
4. Customs, duties, and import charges
U.S. orders generally do not incur import duties. International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country or carrier.
Unless checkout expressly states otherwise, the recipient is responsible for all international duties, taxes, customs charges, brokerage fees, and other destination-country costs. These charges are outside our control and may be collected before or upon delivery.
If a shipment is refused or abandoned because the recipient does not pay required import charges, we may deduct reasonable return, storage, customs, or disposal costs from any refund to the extent permitted by law.
5. Order confirmation and tracking
We normally send an order-confirmation email within approximately one hour after an order is placed. Delivery of the email may be delayed by the email provider, spam filters, incorrect contact information, or technical issues.
If you do not receive the confirmation, please:
1. check your spam, junk, promotions, and other filtered folders;
2. confirm that the email address entered at checkout was correct; and
3. contact us at __________ as soon as possible.
You can check shipment status through our tracking page at __________. Enter the requested order details to view the latest tracking information available from the carrier or fulfillment provider.
Tracking information may take time to appear after a label is created. Carrier scans and delivery estimates are controlled by the carrier and may change.
6. Delivery address and address changes
You are responsible for entering a complete and accurate shipping address, including apartment, suite, unit, postal code, and any required military or international details.
If you notice an error, contact __________ as soon as possible after placing the order. We will make reasonable efforts to correct the address before fulfillment or shipment, but an address change cannot be guaranteed.
Once an order has shipped, we generally cannot reroute it or change its delivery address. If the carrier permits an address correction or redirect, you may be responsible for any resulting fee.
7. Delivery attempts and signature requirements
Orders with a total value above 400 U.S. dollars (USD) require a signature at delivery, even when expedited shipping is selected. The signature requirement may also apply when required by a carrier, fraud-prevention rule, product type, or destination.
If delivery fails because no authorized person is available to sign, the recipient refuses delivery, or the recipient does not follow the carrier’s instructions, the recipient may be responsible for additional delivery or return costs. To the extent permitted by applicable law, a failed delivery caused solely by the recipient’s unavailability, refusal, or failure to provide access does not by itself create a right to a refund.
We may review the circumstances of a failed delivery, including carrier records, before deciding whether a replacement, refund, or other resolution is available.
8. Lost, delayed, damaged, or incorrectly delivered packages
If tracking shows that a package is delayed, missing, damaged, or delivered to the wrong location, contact __________ promptly and provide your order number and any relevant photographs or carrier information.
We may ask you to contact the carrier, complete a carrier claim, or provide information needed for an investigation. We will cooperate with reasonable carrier investigations and provide any remedy required by applicable law or our applicable Return and Refund Policy.
A package marked “delivered” may require investigation with the carrier, household members, building management, mailroom, or neighbors. We do not guarantee replacement or refund solely because tracking shows delivery, but we will review credible reports of non-delivery in good faith.
For products damaged or incorrect because of our fulfillment error, contact us as soon as reasonably possible. We may provide a replacement, exchange, refund, or other remedy consistent with applicable law and our Return and Refund Policy.
9. Preorders and backorders
A preorder reserves a product before it is ready to ship. A backorder is an order for a product that is temporarily unavailable but expected to become available later.
The estimated shipping period shown on the product page or at checkout applies to the preorder or backorder. That estimate may change because of production, inventory, supplier, carrier, or other operational issues.
Unless checkout clearly states otherwise, preorders and backorders are charged when the order is placed. If the item becomes unavailable or we cannot fulfill the order within the period required by applicable law, we will contact you and offer the options required by law, which may include cancellation and a refund.
If a preorder or backorder is combined with in-stock items, the items may ship separately. Any special shipping arrangement will be shown at checkout when available.
10. Custom and personalized products
Custom or personalized products may require additional production time. The applicable production and shipping estimate is shown on the product page or at checkout.
Please review customization details carefully before placing an order. Once custom production begins, cancellation or modification may not be possible. Custom and personalized products may be excluded from returns or exchanges except where they arrive defective, damaged, incorrect, or where a non-waivable legal right applies. See the Return and Refund Policy for complete details.
11. Cancellations
Contact __________ as soon as possible if you wish to cancel an order. We will make reasonable efforts to help, but cancellation is not guaranteed after fulfillment, shipment, custom production, preorder processing, or another irreversible processing step has begun.
If an order is cancelled and a refund is approved, the refund will generally be issued to the original payment method, subject to applicable law and the Return and Refund Policy.
12. Returns and exchanges
Eligible products may generally be returned or exchanged within 90 days after delivery, subject to the requirements and exclusions in our Return and Refund Policy.
Custom or personalized items and mystery boxes are final sale unless they arrive defective, damaged, incorrect, or applicable law requires another remedy.
Start an eligible return or exchange at __________. An account is not required unless the return portal states otherwise. Customers generally pay return shipping unless the return results from our error, a defective product, damage in transit, or another circumstance for which we are responsible under applicable law or policy.
13. Refund processing
After an approved return arrives at our distribution or processing center, allow approximately 5–10 business days for inspection and processing. Once an approved refund is issued to the original payment method, allow an additional 3–5 business days for the bank or card issuer to post the credit.
Refund timing depends on the payment provider and is not entirely within our control.
An approved refund may be reduced by a restocking fee of up to 20% when clearly disclosed at the time of purchase and permitted by applicable law. No restocking fee will be charged for an exchange or store-credit resolution unless the applicable policy or law expressly permits and discloses it. No fee will be charged for a return caused by our error, a defective product, transit damage, or another legally protected circumstance.
14. Out-of-stock products
If a product becomes unavailable after an order is placed, we will contact you when practicable. Depending on availability and your preference, we may offer an available alternative or refund the unavailable item to the original payment method. If we cannot fulfill the order within the period required by applicable law, we will provide the applicable cancellation and refund options.