Refund policy

REFUND AND RETURN POLICY

Effective date: __________  
Last updated: __________

We want you to feel confident when ordering from Jersey House. This Refund and Return Policy explains when products purchased through the Jersey House website (“Site”) may be returned, exchanged, or refunded by Jersey House (“Company,” “we,” “us,” or “our”).

This policy is a business template and is not legal advice. Return and refund rules vary by state, product type, advertising promise, and customer circumstances. Before publishing, complete the blanks, confirm that the policy matches your actual practices, and verify it with qualified counsel for the states where you sell.

 1. Return period

Eligible items may be returned or exchanged within 90 days after the date of delivery. The return period begins when the order or relevant package is delivered, not when the order is placed or shipped.

If an order contains multiple shipments, the return period for an item begins when that item is delivered. Returns cannot normally be opened before the relevant package has been delivered.

Nothing in this policy limits any non-waivable right or remedy available under applicable law.

 2. Available resolutions

Depending on the item and the reason for the return, you may be able to choose:

- an exchange for another size or eligible item;
- store credit for the approved value of the returned item; or
- a refund to the original payment method.

Exchanges and store credit do not carry a restocking fee unless clearly disclosed at checkout and permitted by applicable law. Refund requests may be subject to a 20% restocking fee, provided that the fee was disclosed before purchase and is permitted by applicable law.

The available resolution and any applicable fee will be displayed during the return process. An exchange request may be treated as final after it has been approved or entered into fulfillment, and it may not be possible to cancel it online after that point.

 3. Eligibility and item condition

Returned items should be:

- unused and unworn;
- unwashed and free from odors, stains, makeup, pet hair, or other signs of use;
- returned with original tags attached, when applicable; and
- securely packaged with all included parts, accessories, and packaging where reasonably possible.

Every returned item may be inspected after arrival. We may deny a return, reduce the approved refund, or offer another resolution when an item is materially worn, damaged after delivery, missing components, altered, excessively handled, or otherwise not in the condition required by this policy, to the extent permitted by applicable law.

Please include your order number or other return identifier inside the package. You do not need to include a printed copy of the order confirmation unless the return instructions specifically request it.

 4. Final-sale and excluded items

The following items are generally final sale and are not eligible for a voluntary return, exchange, or refund:

- custom, personalized, or special-request products;
- mystery boxes; and
- any product clearly identified as final sale before purchase.

If a final-sale item arrives damaged, defective, materially different from its description, or incorrect because of our error, contact us at __________. We will review the issue and provide a replacement, repair, refund, or other remedy required by applicable law or appropriate under this policy.

For a custom or personalized item with a production or printing problem, we may provide a replacement at no additional product or standard shipping charge after reviewing reasonable evidence of the issue.

 5. Shipping charges and return postage

Customers are generally responsible for return shipping costs for voluntary returns, size changes, preference-based returns, or other returns not caused by our error.

If an item is wrong, damaged, defective, or materially different from what was ordered, contact us before shipping it back. We may provide a prepaid label, waive the return requirement, send a replacement, or provide another remedy, depending on the circumstances.

Original expedited, priority, or other shipping fees are generally non-refundable once an order has shipped, except where a refund is required by applicable law or the shipping charge resulted from our error. Carrier delays, weather, postal interruptions, and other events outside our reasonable control do not automatically create a right to reimbursement of expedited shipping fees.

 6. How to submit a return or exchange request

Start your request through our return portal at __________. The portal may ask for your order number, the email address used at checkout, the item or items being returned, the reason, and your preferred resolution.

If the portal is unavailable, contact __________ with the subject line “Return Request.”

If a physical return is required:

1. wait for the return instructions or authorization shown in the portal;
2. package the item securely to reduce the risk of damage in transit;
3. ship it to the address provided in the return instructions; and
4. use a tracked shipping service and retain the tracking receipt.

We may be unable to approve a return that is lost in transit before reaching us. Proof of shipment does not necessarily establish that the item was received, but tracking information may help us investigate a delivery problem.

Do not send a return to our business or warehouse address unless the return instructions specifically direct you to do so. Packages sent to an unapproved address may be delayed or returned.

 7. Optional keep-the-item resolutions

In some cases, the return portal may offer an optional keep-the-item resolution, such as a replacement, partial adjustment, or other expedited solution. Any such offer will state its terms before you accept it.

These options are voluntary. Declining an optional offer does not by itself cancel or reduce an otherwise eligible return under this policy.

 8. Inspection and processing times

After an approved return arrives at our returns center, allow approximately 5–10 business days for inspection and processing. Processing may take longer during major holidays, promotional events, or periods of unusually high return volume.

If a refund is approved, it will generally be issued to the original payment method. After we issue the refund, allow an additional 3–5 business days for the bank, card issuer, or payment provider to post it. Posting times are controlled by the payment provider and may vary.

If an exchange is approved, fulfillment begins after the return is accepted or after the exchange is otherwise approved. Exchange availability is subject to inventory. If the replacement is unavailable, we may offer another eligible resolution.

 9. Refund amount and restocking fee

The refund amount is based on the approved returned item and the terms shown during the return process. A permitted and previously disclosed restocking fee of up to 20% may be deducted from a refund for an eligible voluntary return.

We will not apply a restocking fee to a return caused by our fulfillment error, a defective or damaged item, an item materially different from its description, or another circumstance where applicable law prohibits the fee.

Discounts, promotional credits, gift cards, taxes, duties, and shipping charges may be treated according to the terms disclosed at checkout and applicable law. Refunds for items purchased with a gift card may be issued to the original gift card or another permitted form of store credit.

 10. Damaged, defective, or incorrect items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact __________ promptly and provide:

- your order number;
- a description of the issue; and
- clear photographs when reasonably available, including photographs of the item, packaging, shipping label, and visible damage.

Photographs help us investigate and process the request quickly, but we will not use an unreasonable documentation requirement to exclude a remedy that is required by law.

After review, we may provide a replacement, exchange, refund, prepaid return shipping, or another appropriate remedy. Do not discard the item or packaging until we tell you it is no longer needed for the investigation, unless safety concerns require disposal.

 11. Cancellations

Contact __________ immediately if you want to cancel an order. Orders may enter fulfillment quickly, so cancellation cannot be guaranteed after processing, custom production, personalization, shipment, or another irreversible step has begun.

If cancellation is accepted, any refund will generally be issued to the original payment method. Custom, personalized, preorder, and final-sale items may be subject to additional cancellation limits disclosed before purchase and permitted by applicable law.

 12. Holiday and seasonal processing

During holiday periods, major promotions, and other peak seasons, return inspection and refund processing may take longer than the standard estimates. Submit requests within the applicable return period. Contact __________ if a time-sensitive exchange or refund requires special assistance.